Global Healthcare Chatbots Market By Component (Service, and Software), By Deployment Mode (On-Premise, and Cloud-Based), By Application, By End Users, By Region and Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends, and Forecast 2023-2032

Report Overview

Global Healthcare Chatbots Market size is expected to be worth around USD 1168 Million by 2032 from USD 235 Million in 2023, growing at a CAGR of 20.1% during the forecast period from 2024 to 2032.

Chatbots are computer software created to mimic communication with human users, particularly online. It assists users in a variety of fields. The companies creating chatbot applications for doctors and patients in the healthcare sector have found it appealing.

The growing implementation of healthcare chatbots, the increasing demand for healthcare chatbots as a result of the growing need for online health assistance, and the growing number of collaborations between key industry players and healthcare providers are all contributing factors to the market’s expansion. Other factors include an increase in patient waiting times and ineffective patient engagement.

Key Takeaways

• Market Size: Healthcare Chatbots Market size is expected to be worth around USD 1168 Million by 2032 from USD 235 Million in 2023
• Market Growth: The market growing at a CAGR of 20.1% during the forecast period from 2024 to 2032.
• Component Analysis: The software segment dominate chatbot market account 58% market share in 2022.
• Deployment Mode Analysis: The loud-based model sector had the highest share of almost 75% in 2022.
• End-Use Analysis: The symptom market share in increaseed in 2022.
• End-Use Analysis: Patients are the primary users of healthcare chatbots, with ease of access and prompt grievance handling as key drivers.
• Regional Analysis: North America holds the largest market share (60%), while Europe is projected to register a CAGR of 20.1% by 2032. The Asia-Pacific region is the fastest-growing market for healthcare chatbots.
• Europe’s Market: Europe’s healthcare chatbot market is projected to be valued at USD 37.01 million in 2032, with a revenue share of 18.9%.
• Patient Engagement: Chatbots enhance patient engagement by providing 24/7 assistance, answering queries, and offering personalized health advice.
• Integration with EHR: Integration of chatbots with Electronic Health Records (EHR) systems is improving patient data accessibility and care coordination.
• Geographical Insights: North America leads the market due to advanced healthcare infrastructure and high investment in digital health technologies.
• Personalization: Advanced chatbots use natural language processing (NLP) to provide personalized responses and improve user experience.

By Component Analysis

The software segment is the most lucrative in the global healthcare chatbot market.

Based on components, the market for healthcare chatbots market is segmented into service and software. Among these types, the software segment is the most lucrative in the global healthcare chatbots market, with a projected CAGR of 20.1%. The total revenue share software component market is 58% in 2022. The revenue from chatbot solutions, designing, & programming is also included in the healthcare chatbots market for software, however consulting, installation, system integration, support, and maintenance are not included.

The majority of chatbot service providers provide a freemium option that may be upgraded to a monthly or yearly plan, and they frequently depend on subscription-based pricing models to make money. The market for chatbot software is growing as a result of more people using smartphones and a better grasp of self-monitoring techniques for managing treatment and diagnoses.

By Deployment Mode Analysis

The Cloud-based model sector had the highest share.

By deployment mode, the market is further divided into on-premise and cloud-based modes. Due to the numerous benefits of various chatbots, the loud-based model sector had the highest share of almost 75% in 2022 and experienced the fastest growth during the anticipated time. Cloud-based chatbots are simpler to utilize and require less adjustment than on-premise chatbots. Consequently, the aforementioned elements encourage the growth of the market for healthcare chatbots.

By Application Analysis

The market share of symptom check applications was higher.

Based on the applications the market is divided into symptom checking & medical assistance, and appointment scheduling & medical guidance. The market share of symptom check applications was higher. The demand for such solutions is being driven by rising smartphone and internet utilization among patients and healthcare professionals.

Appointment scheduling and monitoring are expected to grow at the quickest rate throughout the forecasted period due to the need to decrease client wait times and properly utilize healthcare resources. The most popular primary care symptom checker chatbots are Your. Doctor, Babylon Health, Ada, and Buoy Health.

By End-User Analysis

Patients are the major users of healthcare chatbots.

Based on end-users, the market is segmented into patients, healthcare providers, insurance companies, and other end-users. Among these end-users, patients are the major users of healthcare chatbots. One of the forces behind innovation is how simple it is to seek professional help. Also, prompt handling of patient grievances and clear solutions to many problems promote patient acceptance.

Key Market Segments

Based on Component

• Service
• Software

Based on Deployment Mode

• On-Premise
• Cloud-Based

Based on Application

• Symptom Checking & Medication Assistance
• Appointment Scheduling & Medical Guidance

Based on End-User

• Patients
• Healthcare Providers
• Insurance Companies
• Other End-Users

Driver

The primary driver of the healthcare chatbots market is the increasing demand for cost-effective healthcare solutions and the rising adoption of AI-based technologies in the healthcare sector. Chatbots help in reducing operational costs by automating routine tasks such as appointment scheduling, patient information management, and preliminary diagnostics. They provide 24/7 assistance, improving accessibility and convenience for patients.

This demand is further fueled by the shortage of healthcare professionals, as chatbots can alleviate some of the burdens by handling basic patient interactions, thereby allowing healthcare providers to focus on more critical tasks.

Trend

A significant trend in the healthcare chatbots market is the integration of natural language processing (NLP) and machine learning (ML) technologies. These advancements enhance the capabilities of chatbots to understand and respond to complex medical queries with greater accuracy. Additionally, there is a growing trend towards personalized healthcare, where chatbots are being used to provide tailored health advice and reminders based on individual patient data.

This trend is supported by the increasing amount of health data generated by wearable devices and electronic health records, which chatbots can leverage to offer more personalized interactions and improve patient engagement.

Restraint

One of the main restraints in the healthcare chatbots market is the concern over data privacy and security. Healthcare chatbots handle sensitive patient information, and any breach or misuse of this data can have severe legal and ethical implications. Ensuring compliance with regulations such as HIPAA in the U.S. and GDPR in Europe is critical, but it can also be challenging and costly.

Additionally, the limited ability of chatbots to handle complex medical conditions and provide accurate diagnoses poses a challenge, as users may not fully trust or rely on them for critical health issues.

Opportunity

The increasing penetration of smartphones and internet connectivity globally presents a substantial opportunity for the healthcare chatbots market. With more people having access to digital technologies, chatbots can reach a broader audience, including in remote and underserved regions. Moreover, the COVID-19 pandemic has accelerated the adoption of telehealth services, highlighting the potential of chatbots in managing patient interactions and triaging during health crises.

Collaborations between technology companies and healthcare providers can further expand the capabilities and applications of chatbots, driving innovation and growth in the market. Additionally, advancements in AI and ML will continue to enhance chatbot functionalities, opening new avenues for improving healthcare delivery and patient outcomes.

Regional Analysis

North America is estimated to be the most lucrative market in the global healthcare chatbots market, with the largest market share of 60%, and is expected to register a CAGR of 19.8% during the forecast period. However, Europe’s healthcare chatbot market is projected to be valued at USD 37.01 Mn, with a revenue share of 18.9% in 2032, and register a CAGR of 20.1% from 2022 to 2032.

The growth of this market is driven by the increasing demand for virtual healthcare services, the presence of a large number of key players, and high levels of investment in research and development. In addition, the rising incidence of chronic diseases and the increasing demand for patient engagement solutions are also contributing to the growth of the healthcare chatbot market in this region.

The Asia-Pacific region is expected to be the fastest-growing market for healthcare chatbots due to the increasing adoption of digital technologies in the healthcare sector, the rising prevalence of chronic diseases, and the growing need for cost-effective solutions to improve patient outcomes. Countries such as China and India are expected to be major contributors to the growth of the healthcare chatbot market in this region.

Key Regions and Countries

• North America
  • The US
  • Canada
  • Mexico
• Western Europe
  • Germany
  • France
  • The UK
  • Spain
  • Italy
  • Portugal
  • Ireland
  • Austria
  • Switzerland
  • Benelux
  • Nordic
  • Rest of Western Europe
• Eastern Europe
  • Russia
  • Poland
  • The Czech Republic
  • Greece
  • Rest of Eastern Europe
• APAC
  • China
  • Japan
  • South Korea
  • India
  • Australia & New Zealand
  • Indonesia
  • Malaysia
  • Philippines
  • Singapore
  • Thailand
  • Vietnam
  • Rest of APAC
• Latin America
  • Brazil
  • Colombia
  • Chile
  • Argentina
  • Costa Rica
  • Rest of Latin America
• Middle East & Africa
  • Algeria
  • Egypt
  • Israel
  • Kuwait
  • Nigeria
  • Saudi Arabia
  • South Africa
  • Turkey
  • United Arab Emirates
  • Rest of MEA

Key Players Analysis

Emerging key players are focused on a variety of strategic policies to develop their respective businesses in foreign markets. Several healthcare chatbots market companies are concentrating on expanding their existing operations and R&D facilities. Furthermore, businesses in the healthcare chatbots market are developing new services.

In addition, several key players are now focusing on different marketing strategies such as spreading awareness about healthcare chatbots, which is boosting the target products’ growth. Listed below are some of the most prominent healthcare chatbot industry players.

Key Players

• Your MD
• PACT Care BV
• Woebot Labs
• Sensely Inc
• Ada Digital Health Ltd
• Health Tap Inc
• Infermedica
• Babylon Health
• COM Inc
• Buoy Health Inc
• Other Key Players

Recent Developments

• Your MD (April 2024): Your MD has been acquired by Huma, a leading digital health company. This acquisition aims to enhance Huma’s digital health platform by integrating Your MD’s AI-powered symptom checker and health advice chatbot. The integration is expected to provide users with more accurate and personalized health insights, improving patient engagement and outcomes. This strategic move will enable Huma to offer a comprehensive suite of digital health tools, positioning it as a leader in the healthcare chatbots market.
• PACT Care BV (March 2024): PACT Care BV has launched its new AI-driven healthcare chatbot, PACT Bot, designed to assist patients in managing chronic diseases. The chatbot provides personalized health tips, medication reminders, and real-time health monitoring through integration with wearable devices. The PACT Bot also offers direct communication with healthcare providers, facilitating better patient management and adherence to treatment plans. This new product aims to improve the quality of life for patients with chronic conditions by providing continuous support and care.
• Woebot Labs (May 2024): Woebot Labs has entered into a strategic partnership with Mayo Clinic to develop and enhance mental health chatbot solutions. This collaboration aims to integrate Woebot’s advanced conversational AI technology with Mayo Clinic’s expertise in mental health care. The partnership will focus on creating personalized mental health support tools that can provide timely interventions and improve patient outcomes. This development is expected to advance the capabilities of mental health chatbots and expand their adoption in clinical settings.
• Sensely Inc (February 2024): Sensely Inc has merged with Health Navigator, a company specializing in clinical content and patient triage solutions. The merger aims to combine Sensely’s virtual health assistant technology with Health Navigator’s clinical algorithms and content. This integration will enhance Sensely’s platform by providing more comprehensive and accurate health assessments and triage services. The merger is expected to strengthen Sensely’s market position and improve its ability to deliver high-quality healthcare chatbot solutions.

Report Scope