Global Interactive KIOSK Market By Type (Automated Teller Machines (ATMs), Self-Service Kiosks, Vending Kiosk, Check-in kiosk and Others), By End-Use, By Region and Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends and Forecast 2023-2032

Report Overview

In 2022, the Global Interactive KIOSK market size was valued at US$ 28.8 billion. Between 2023 and 2032, this market is estimated to register a growth rate of CAGR of 6.3% and a market value of US$ 52.3 billion.

The market has grown rapidly in recent years due to the advanced development of payment and security technology. Many self-service kiosk manufacturers will continue to maximize the potential of these technologies and may incorporate them as an integral part of their product offerings.

Interactive kiosks can help you avoid long queues at public places such as train stations, banks, information desks in shopping malls, check-in desks at airports, and more. Hospitals, government offices, and more can help reduce the paperwork associated with collecting visitor data and improve the visitor experience.

Increasing product acceptance in BFSI and retail segments are expected to be the major growth driver of the market. Some major manufacturers are already working to develop artificial intelligence (AI)-based technology and integrate it into interactive kiosks. For example, ViaTouch Media introduced its AI-based kiosk to allow shoppers to inspect products before purchasing. As products are removed from retail shelves, the video screen above displays product information for customers. Due to the growing problem caused by the COVID-19 outbreak, there has been an increase in the acceptance of self-checkout kiosks that avoid human interaction. Self-checkout kiosks pave the way for human interaction to ensure social distancing in stores.

Drivers

Increasing demand for self-service kiosks across retail, entertainment, and BFSI industries is expected to boost the market growth.

Increasing demand for managed self-service kiosks from industries such as retail, entertainment, and BFSI is a key factor driving the growth of the interactive kiosk market. Leading companies such as Samsung Electronics, Nexcom International Co. Ltd., and NCR Corporation are investing by forming strategic partnerships and working with others to develop advanced kiosks based on AI platforms.

For example, in January 2018, Comhear, Inc. formed a strategic partnership with his ViaTouch Media to develop Vicki (ViaTouch Intellishelf Cognitive Kinetic Interactions). This is a vending kiosk with artificial intelligence and robotic analytics. In October 2018, US financial and retail technology company Diebold Nixdorf partnered with Mastercard Inc. The collaboration aims to offer AllConnect Services, an interactive self-service kiosk for banking and retail customers.

Restraints

High maintenance and installation costs associated with kiosks hinder the market growth

Designing, manufacturing, and installing an interactive self-service kiosk is a complex process as it involves multiple functional modules. Depending on the degree of customization, the entire installation and programming procedure is often difficult for manufacturers. Interactive kiosks typically have a higher initial price in terms of time, installation, and setup. This is one of the main factors behind the slow adoption of kiosks.

One of the biggest challenges for kiosk owners or users is finding a qualified technical partner for installation and maintenance services. For installation, many companies need to pay for independent outside support to create and program the self-ordering kiosk interface and plan the logistics and floor/counter space costs. This lengthens the installation process and increases the hidden costs of self-order kiosks. So this could lead to a market.

COVID-19 Impact Analysis

The unexpected lockdowns imposed around the world by the COVID-19 pandemic have disrupted several kiosk suppliers and manufacturing operations. Key players in the market are acknowledging declining revenues, and continued demand for kiosks is impacting their businesses. In addition, operational and supply chain disruptions, and warehouse and manufacturing facility closures have made product delivery a difficult factor for vendors.

However, the pandemic situation has created a lucrative business for the vendor to broaden its horizons and focus primarily on reducing the need for customer interaction while meeting customer needs and improving serviceability. Created an opportunity. Major interactive kiosk providers eased lockdown measures in May and resumed shipping, delivery, training, first-quarter order fulfillment, and new order acquisition from diverse demographics. Self-service kiosks provide self-help without the need to interact with a coordinator or vendor. Doing so will help reduce reliance on service providers and ensure social distancing.

Type Analysis

Automated Teller machine (ATM) is the leading segment of the Global interactive KIOSK Market

In terms of ‘type,’ the leading segment of this market, ‘automated teller machines (ATMs),’ accounted for more than 48.6% of total market revenue in 2021. In this market, digital transformation and increasing ICT spending are expected to boost the demand for ATMs. Kiosks can accept payment cards or payment brands before dispensing products. These kiosks are primarily used to dispense packaged food, beverages, and pharmaceuticals as part of our efforts to provide a better customer experience, several key factors such as B. Food and Beverage Industry Players, Vending Machine Use.

Considering the key factors, the retail industry is a highly competitive business. Experience is paramount to customer satisfaction. Self-checkout kiosks were introduced to increase customer satisfaction, increase employee efficiency and reduce operating costs. Customers expect fast, convenient service without long waits or long journeys. This customer demand is being met by interactive kiosk market share and market growth. Customers also prefer self-service technology facilities. As such, there is a growing culture of self-service in the source technology of the BFSI industry.

End-User Analysis

BFSI Segment Dominates the Market in this Segment

In terms of ‘end users,’ the ‘BFSI’ segment dominated this market, accounting for over 49% of global sales in 2021. The growth of this segment is expected to be driven by increasing demand for technological developments in the field of self-service. Interactive kiosks are used in almost every industry.

The retail segment, BFSI, and government. It also has healthcare and education applications. These organizations focus on providing custom self-service kiosk solutions. Interactive retail kiosk applications include automated bill payment, self-check-in, check-out, digital signage displaying product portfolio information, and advertising with built-in interactivity for user experience. Used in the transport and tourism sector to provide directions and directory solutions for tourists and locals. It also has a parking ticket and remote management system.

This technology is constantly evolving, expanding the possibilities of apps and bringing new possibilities to many industries. These kiosks are also used for patient management and telemedicine. The largest percentage of telemedicine end-users will be in retail and the BFSI sector during the forecast period. They offer a variety of self-oriented services that enhance the customer experience.

Key Market Segments

By Type

• Automated Teller Machines (ATMs)
• Self-Service Kiosks
• Vending Kiosk
• Check-in kiosk
• Bank kiosk
• Advanced Kiosks
• Photo kiosks
• Mobile kiosk
• Indoor kiosks
• Outdoor kiosks
• Patient information kiosks

By End-Use

• BFSI Sector
• Retail Sector
• Food & Beverage
• Travel Industries & Tourism
• Healthcare Sector
• Government Sector
• Shopping Malls
• Other End-Uses

Opportunity

Installing Interactive KIOSK in Public Places

Installing interactive kiosks in public spaces in cities has several advantages. One of the key benefits of kiosks is that they are updated whenever new interactive kiosk solutions are released. When providing public services, some kiosks use the Internet to update data on cloud servers. Having unlimited WiFi connectivity makes your device more efficient. There is plenty of innovation in smart kiosk machine learning, the Internet of Things (IoT), and artificial intelligence (AI) technology.

These advanced solutions can make your user experience smoother, faster, and better. With world-class technological developments such as machine-to-machine communication in digital signage and interactive kiosks and cloud technology, the devices are becoming more and more popular. Based on these new platforms, the global kiosk market is expected to reach great heights in the coming years.

Trends

Consolidation Through Mergers & Acquisitions, Joint Ventures, and Collaborative Partnerships.

Manufacturers are now more inclined toward raw material procurement at competitive pricing. Raw material procurement involves engaging in long-term supply contracts with raw material suppliers. Some independent manufacturers hire third-party suppliers to sell their products. Disinfectant manufacturers are increasingly focused on product innovation and differentiation as they are steadily moving toward consolidation through mergers & acquisitions, joint ventures, and collaborative partnerships. Such trends are currently being witnessed in this market, thereby bolstering the demand for these products in the process.

Regional Analysis

Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa. The North American regional market will account for the largest revenue share, with over 44.0% in 2021, followed by Europe. North America is one of the most politically stable regions, and this trend is likely to continue for years to come. Rising market demand bodes well for companies.

Leading manufacturers are now focused on implementing innovative solutions to meet the needs of their tech-savvy customers. North America and Europe are expected to gain a large market share due to strict privacy and security standards and regulations. The Asia-Pacific market is expected to register the fastest growth rate during the forecast period, owing to the expansion of organized retail, BFSI, tourism, and healthcare. In addition, rising consumer purchasing power, high living standards, GDP growth, and increasing product sales are expected to boost the growth of the regional market in the coming years.

Key Regions and Countries

• North America
  • The US
  • Canada
  • Mexico
• Latin America
  • Colombia
  • Chile
  • Brazil
  • Argentina
  • Costa Rica
  • Rest of Latin America
• Eastern Europe
  • Russia
  • Poland
  • The Czech Republic
  • Greece
  • Rest of Eastern Europe
• Western Europe
  • Germany
  • France
  • The UK
  • Spain
  • Italy
  • Portugal
  • Ireland
  • Austria
  • Switzerland
  • Benelux
  • Nordic
  • Rest of Western Europe
• APAC
  • China
  • Vietnam
  • Japan
  • Indonesia
  • South Korea
  • India
  • Australia & New Zealand
  • Singapore
  • Thailand
  • Malaysia
  • Philippines
  • Rest of APAC
• Middle East & Africa
  • Algeria
  • Egypt
  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Nigeria
  • Israel
  • South Africa
  • Turkey
  • Rest of the Middle East and Africa.

Market Share & Key Players Analysis

A few companies account for a large market share of this competitive landscape in the market. To strengthen their position in their respective markets, major players are introducing new product launches and technology partnership strategies. To remain competitive in this market, major industry experts and players are investing heavily in research and development projects and initiatives. It also focused on building a production infrastructure to create and deliver cost-effective and differentiated self-service machine solutions, including scheduled maintenance.

Meridian’s Advanced Kiosk and Kiosk Information Systems have a strong position in the market due to the presence of a strong R&D department and manufacturing facilities. These companies primarily focus on product innovation and efficient distribution through strong relationships with partners in multiple countries, such as Brazil, Germany, India, and the United States.

Market Key Players

Listed below are some of the most prominent Interactive KIOSK industry players.

• Meridian Kiosks
• KIOSK Information Systems
• Olea Kiosks Inc.
• NCR Corporation
• GLORY Ltd.
• Diebold Nixdorf
• REDYREF Interactive Kiosks
• Hitachi Ltd.
• Frank Mayer
• Advantech Co., Ltd.
• Aila Technologies, Inc.
• Diebold Nixdorf AG
• Diebold Nixdorf Inc.
• DynaTouch Corporation
• Other Key Players

Recent Developments

• In March 2022, Diebold Nixdorf extended its partnership with McDonald’s in Germany. The two-company relationship has helped Dirbold Nixdorf expand its products and services, and the partnership has helped him set up self-service terminals and payments.
• In January 2022, KIOSK Information System entered into a partnership with UST, a provider of digital transformation solutions. The goal of this partnership is to launch a new self-service retail platform from AI Vision that gives consumers 24/7 in-store access to him.
• In January 2022, KIOSK Information Systems partnered with Doddle, a provider of e-commerce logistics solutions. Doddle is a North American-based company. The primary objective of this partnership is to develop an automated in-store e-commerce return platform that meets the needs of the industry.

Report Scope