Global Airport Kiosk Market Report By Component (Hardware, Software, Services), By Kiosk Type (Self-Check-In Kiosks, Baggage Drop Kiosks, Wayfinding Kiosks, Other Kiosk Types), By Region and Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends and Forecast 2024-2033

Report Overview

The Global Airport Kiosk Market size is expected to be worth around USD 5.0 Billion by 2033, from USD 2.0 Billion in 2023, growing at a CAGR of 9.5% during the forecast period from 2024 to 2033.

Airport kiosks are self-service machines that allow passengers to perform various tasks, such as check-in, baggage tagging, and boarding pass printing, without needing assistance from airport staff. These kiosks are usually located in terminals, making them easily accessible to travelers.

The primary growth factors for airport kiosks include the increasing emphasis on enhancing passenger experience, the need for operational efficiency, and the push towards contactless solutions, particularly after the COVID-19 pandemic.

The airport kiosk market is witnessing steady growth as airports increasingly adopt self-service solutions to enhance passenger experience and operational efficiency. These kiosks, which offer services such as check-in, baggage drop, and information access, are becoming integral to modern airport operations. The demand for airport kiosks is driven by the need to reduce passenger processing time and improve overall airport throughput.

The Airport Kiosk Market is experiencing robust growth, driven by the increasing demand for efficient passenger processing solutions. As airports continue to modernize, the adoption of self-service kiosks has become a pivotal strategy to enhance operational efficiency and passenger experience. Notably, airports worldwide are leveraging biometric-enabled kiosks, which can reduce security processing time by up to 70%.

This significant time saving is critical in maintaining high throughput in busy airport environments. Airlines, such as United, have reported up to 30% reduction in operational costs, emphasizing the economic benefits of these technologies.

Furthermore, kiosks have drastically reduced check-in times, with estimates showing an 85% reduction, allowing passengers to complete the process in under 3 minutes compared to the traditional 20 minutes. These improvements not only streamline airport operations but also contribute to a better customer experience.

The demand for airport kiosks is expected to rise as passenger volumes continue to grow globally. The International Air Transport Association (IATA) reports that 75% of passengers now prefer to use self-service kiosks when available, highlighting a strong consumer shift towards automated solutions.

Additionally, the integration of advanced technologies, such as facial recognition and biometric verification, presents significant growth opportunities in this market. These technologies not only enhance security but also improve passenger throughput, which is a key factor for airports handling increasing passenger volumes. An airport equipped with 100 kiosks can process up to 5,000 passengers per hour, demonstrating the substantial capacity enhancement potential of these systems.

Government initiatives and regulations are playing a crucial role in shaping the airport kiosk market. Many governments are investing in the modernization of airport information systems, which includes the deployment of advanced self-service technologies.

This investment is crucial for meeting the rising demands of global air travel. Moreover, regulatory bodies are increasingly mandating the use of accessible technologies, ensuring that kiosks are equipped with features like braille, audio guides, and wheelchair accessibility.

United Airlines, for example, has ensured that 100% of its kiosks are compliant with accessibility standards. This regulatory push not only promotes inclusivity but also broadens the market scope, creating new opportunities for vendors in the sector.

As airports continue to seek ways to improve efficiency and reduce costs, the adoption of self-service kiosks is likely to expand further, solidifying their role as a critical component of modern airport infrastructure.

Key Takeaways

• The Airport Kiosk Market was valued at USD 2.0 Billion in 2023 and is expected to reach USD 5.0 Billion by 2033, with a CAGR of 9.5%.
• In 2023, Hardware dominated the component segment with 57.1%, highlighting the reliance on physical kiosk infrastructure.
• In 2023, Self-Check-In Kiosks led the kiosk type segment with 35.5%, as airports increasingly automate check-in processes for efficiency.
• In 2023, North America led the market with 38.4%, driven by high passenger traffic and technological advancements in airports.

Component Analysis

Hardware dominates with 57.1% due to its critical role in the physical setup and operation of airport kiosks.

In the Airport Kiosk Market, the segmentation by component includes Hardware, Software, and Services. The Hardware sub-segment holds the dominant position, accounting for 57.1% of the market. This preeminence is primarily due to the essential nature of physical components in the setup and functionality of kiosks.

These hardware components—such as terminals, touchscreens, scanners, and printers—are vital for the operational efficacy of kiosks, providing the necessary user interface and physical interaction points for passengers.

While Hardware leads in terms of market share, Software and Services are also integral to the ecosystem of airport kiosks. The Software segment ensures that the hardware operates efficiently, offering user-friendly interfaces and secure processing of passenger data. Meanwhile, the Services segment covers the installation, maintenance, and updating of kiosks, which are crucial for the smooth operation of these systems.

The continued innovation in hardware, like more durable touchscreens and faster processors, is pivotal for the growth of airport kiosks. Additionally, as smart airports increasingly look to enhance passenger experience and reduce operational bottlenecks, the role of advanced hardware capable of supporting sophisticated software applications will become even more critical.

Kiosk Type Analysis

Self-Check-In Kiosks dominate with 35.5% due to their efficiency in streamlining passenger flow and reducing check-in times.

In the Airport Kiosk Market, the segmentation by kiosk type includes Self-Check-In Kiosks, Baggage Drop Kiosks, Wayfinding Kiosks, and other types of kiosks. Self-Check-In Kiosks hold the largest market share at 35.5%, primarily because they significantly streamline the check-in process, reduce queue times, and enhance overall passenger experience.

While Self-Check-In Kiosks are the most prevalent, Baggage Drop Kiosks and Wayfinding Kiosks also play essential roles in the airport ecosystem. Baggage Drop Kiosks complement the self-check-in process by enabling passengers to handle their luggage independently, which further speeds up the check-in experience.

On the other hand, Wayfinding Kiosks provide crucial information to passengers, helping them navigate through large airport terminals efficiently, thereby enhancing customer satisfaction and airport throughput.

The dominance of Self-Check-In Kiosks is likely to continue as airports and airlines focus on reducing human contact and improving efficiency in the wake of health concerns and increasing passenger numbers. However, the role of other kiosk types, like Baggage Drop and Wayfinding, will also become more pronounced.

These kiosks not only support the self-service kiosks trend but also add value by enhancing the overall functionality and appeal of the self-service technology offerings at airports. The integration of various kiosk types into a cohesive system represents a critical growth pathway for the airport kiosk market, as they collectively work to modernize and streamline airport operations.

Key Market Segments

By Component

• Hardware
• Software
• Services

By Kiosk Type

• Self-Check-In Kiosks
• Baggage Drop Kiosks
• Wayfinding Kiosks
• Other Kiosk Types

Driver

Enhanced Passenger Experience and Operational Efficiency Drive Market Growth

The Airport Kiosk market is experiencing significant growth, driven by factors such as the demand for enhanced passenger experience, operational efficiency, technological advancements, and increased airport traffic. The demand for a better passenger experience is a major driver, as travelers increasingly expect faster and more convenient services.

Operational efficiency is another critical factor. Airports and airlines are under pressure to streamline operations and reduce costs. Kiosks help achieve this by automating routine tasks, allowing staff to focus on more complex issues, and improving the overall flow of passengers through the airport. This efficiency leads to cost savings and enhances the airport’s ability to handle higher volumes of travelers.

Technological advancements also play a significant role in driving the market. The integration of AI, touchless technology, and mobile connectivity into kiosks is making them more versatile and user-friendly. These advancements not only improve the functionality of kiosks but also attract more airports to adopt these solutions.

The steady increase in global air traffic is fueling demand for efficient passenger information systems. As airports become busier, the need for self-service kiosks grows, helping to manage the flow of passengers more effectively. Together, these factors are propelling the Airport Kiosk market toward substantial growth.

Restraint

High Initial Costs and Maintenance Requirements Restraint Market Growth

The growth of the Airport Kiosk market is restrained by several factors, including high initial costs, ongoing maintenance requirements, security concerns, and varying regulatory standards. High initial costs are a significant restraint, as the installation of kiosks involves substantial investment in hardware, software, and infrastructure. This can be a barrier for smaller airports or those in regions with limited financial resources.

Ongoing maintenance requirements also present a challenge. Kiosks must be regularly updated, repaired, and maintained to ensure they operate efficiently and securely. These maintenance needs can add to the overall cost of ownership and disrupt airport operations if not managed effectively.

Security concerns are another key restraint. As kiosks handle sensitive passenger data, including personal information and payment details, they are potential targets for cyberattacks. Ensuring the security of these systems requires continuous investment in cybersecurity measures, which can be costly and complex.

Varying regulatory standards across different countries and regions can complicate the deployment of kiosks. Compliance with local regulations, particularly those related to data privacy and accessibility, can require customization and adaptation of kiosk systems, increasing costs and deployment times.

Opportunity

Integration with Mobile Apps and AI Provides Opportunities for Market Expansion

The Airport Kiosk market offers significant opportunities for growth, particularly through the integration with mobile apps, the adoption of artificial intelligence, the expansion into emerging markets, and the development of personalized services. Integration with mobile apps is a major opportunity, as it allows passengers to complete part of the check-in process on their devices before interacting with kiosks.

The adoption of AI in airport kiosks is another critical opportunity. AI can enable kiosks to offer more personalized services, such as recognizing frequent flyers, providing tailored recommendations, and assisting passengers in multiple languages. This capability not only improves customer satisfaction but also increases the utility of kiosks.

Expansion into emerging markets presents a substantial growth opportunity. As air travel continues to increase in regions like Asia-Pacific and Latin America, airports in these areas are investing in modern infrastructure, including kiosks, to handle growing passenger volumes. This expansion opens new revenue streams for kiosk manufacturers and service providers.

The development of personalized services through kiosks represents a key opportunity. By offering options like customized travel itineraries, preferred seating arrangements, and loyalty program management, kiosks can enhance the travel experience and drive customer loyalty.

Challenge

Integration Complexities and User Adaptation Challenges Market Growth

The Airport Kiosk market faces several challenges that could impede its growth, including integration complexities with existing systems, user adaptation, technical reliability, and the need for constant technological updates. Integration complexities are a significant challenge as kiosks must seamlessly connect with an airport’s existing IT infrastructure, including databases, flight management systems, and security protocols.

User adaptation is another key challenge. While many passengers are accustomed to using kiosks, there is still a segment of travelers who are less tech-savvy or prefer human interaction. Ensuring that kiosks are user-friendly and provide adequate support to all passengers is essential for widespread adoption, but it can be difficult to achieve.

Technical reliability also poses a challenge. Kiosks must operate consistently under high traffic conditions and in varied environments. Any technical issues, such as software glitches or hardware failures, can lead to significant disruptions in airport operations, negatively impacting both passengers and airport staff.

The need for constant technological updates is a challenge in the rapidly evolving tech landscape. To remain competitive and effective, kiosks must be regularly updated with the latest software, security patches, and new functionalities. This ongoing need for updates requires resources and planning, adding to the operational complexity for airports and kiosk providers.

Growth Factors

Self-Service Trends and Touchless Technology Are Growth Factors

The Airport Kiosk market is poised for significant growth, driven by trends in self-service technology, the rise of touchless solutions, increased airport modernization, and growing passenger volumes. Self-service technology is a key growth factor, as it meets the demand for faster, more convenient passenger processing.

The rise of touchless technology is another crucial growth factor. In response to the COVID-19 pandemic and ongoing concerns about hygiene, many airports are adopting touchless kiosks that use QR codes, facial recognition, and voice commands. This technology not only improves safety but also enhances the overall passenger experience by reducing physical contact and speeding up the check-in process.

Increased airport modernization efforts are also driving market growth. As airports around the world invest in upgrading their infrastructure to handle more passengers and improve service quality, the demand for advanced kiosk solutions is growing.

The steady increase in global air travel is contributing to the growth of the Airport Kiosk market. As more people travel, the need for efficient passenger processing systems becomes more critical, making kiosks an essential part of airport operations.

Emerging Trends

Biometric Authentication and Customization Are Latest Trending Factors

The Airport Kiosk market is being shaped by several trending factors, including the adoption of biometric authentication, increased demand for customization, the rise of contactless technology, and the focus on sustainability. Biometric authentication is a significant trend, with more airports incorporating facial recognition, fingerprint scanning, and other biometric technologies into kiosks.

Customization is another key trend driving the market. Passengers increasingly expect personalized services, and kiosks that offer tailored experiences—such as language selection, travel preferences, and loyalty program integration—are becoming more popular.

The rise of contactless payments, spurred by the COVID-19 pandemic, continues to influence the market. Contactless kiosks, which allow passengers to interact with systems without physical touch, are becoming a standard in many airports. This trend is likely to persist as health and safety concerns remain a priority for travelers and airport operators alike.

Sustainability is emerging as a critical trend in the Airport Kiosk market. Airports and airlines are increasingly focused on reducing their environmental impact, and kiosks that are energy-efficient, made from sustainable materials, and integrated with digital receipts are gaining traction.

Regional Analysis

North America Dominates with 38.4% Market Share

North America leads the Airport Kiosk Market with a 38.4% share, valued at USD 0.77 billion. This dominance is driven by high air travel demand, advanced airport infrastructure, and a strong focus on enhancing passenger experience. The presence of major technology providers and early adoption of innovative solutions also contribute to the region’s substantial market share.

The region’s airports prioritize efficiency and customer service, leading to widespread adoption of self-service kiosks for check-in, baggage handling, and other passenger services. Additionally, North America’s emphasis on security and technology integration further boosts the use of advanced kiosks in airports.

North America’s influence in the Airport Kiosk Market is expected to grow as airports continue to invest in automation and passenger convenience. The ongoing upgrades in airport technology and infrastructure will likely maintain the region’s leadership in this market.

Regional Mentions:

• Europe: Europe maintains a significant presence in the Airport Kiosk Market, driven by stringent regulations and a strong focus on improving passenger experience. The region’s emphasis on efficiency and technology adoption supports steady market growth.
• Asia Pacific: Asia Pacific is rapidly expanding its share in the Airport Kiosk Market, fueled by increasing air traffic and massive infrastructure developments. Countries like China and India are investing heavily in modernizing their airports, driving demand for advanced kiosks.
• Middle East & Africa: The Middle East and Africa are emerging markets for airport kiosks, with growth driven by significant investments in airport infrastructure and a focus on enhancing passenger services. The region’s strategic location as a global travel hub supports its market expansion.
• Latin America: Latin America is progressively adopting airport kiosk technology as part of broader efforts to modernize its airports and improve passenger experience. The region’s investments in infrastructure and technology are gradually increasing its market share in the Airport Kiosk Market.

Key Regions and Countries covered іn thе rероrt

• North America
  • US
  • Canada
• Europe
  • Germany
  • France
  • The UK
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • South Korea
  • India
  • Australia
  • Rest of APAC
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of MEA

Key Players Analysis

In the Airport Kiosk Market, SITA, RTX Corporation, and Embross stand out as key influencers, each playing a pivotal role in shaping the industry landscape through technological innovation and strategic market engagement.

SITA is renowned for its extensive range of airport technology solutions, including sophisticated kiosks that enhance passenger processing and flow. Its global presence and deep partnerships with airport authorities worldwide allow SITA to implement cutting-edge solutions that address complex challenges in passenger handling and information dissemination.

RTX Corporation, with its broad technological base, brings robust engineering and innovation to the airport kiosk market. Specializing in communications and information technology, RTX Corporation integrates advanced connectivity solutions within its kiosks, facilitating more efficient interactions and services, which are critical for large-scale airport operations.

Embross, a smaller yet highly dynamic player, focuses on user-friendly and versatile kiosk designs that cater to a variety of airport needs, from check-in to baggage handling. Their emphasis on customer-centric designs and reliability makes their kiosks an attractive choice for airports looking to improve passenger experiences and operational efficiency.

These top companies influence the market through their continuous development of new technologies, strategic collaborations with airlines and airport authorities, and their ability to adapt to the evolving needs of modern airports. Their leadership in the market sets trends that define how airport kiosks evolve in terms of functionality, integration, and passenger interaction.

Top Key Players in the Market

• SITA
• RTX Corporation
• Embross
• KIOSK Information Systems
• Materna IPS GmbH
• Amadeus IT Group SA
• imageHOLDERS
• Advantech Co., Ltd.
• bagchain bv
• Other Key Players

Recent Developments

• Kahului Airport Kiosks: In April 2024, the Kahului Airport in Hawaii introduced checkpoint adjustments and new biometric kiosks from CLEAR to streamline the TSA PreCheck process. These kiosks use biometric data for identity verification​.
• Costa Coffee: In May 2024, Costa Coffee announced plans to launch robotic coffee kiosks in the US, aiming to improve efficiency and convenience for customers through automation.
• Jamaica Biometric Kiosks: In May 2024, Jamaica introduced self-service biometric kiosks at major airports to enhance the efficiency and security of the immigration process.
• Alaska Airlines: In May 2024, Alaska Airlines revealed plans to transform the airport lobby experience with new self-service kiosks to reduce wait times and streamline check-ins.

Report Scope