Global Contactless Stays Market, By Accommodation Type (Vacation Rentals, Hotels, Resorts, Apartments, and Hostels), By Technology (Keyless Entry, Mobile Check-In, and Check-Outs, and Touchless Payment), By Booking Channel, By Region and Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends, and Forecast 2023-2032

Report Overview

In 2023, the global contactless stays market was accounted at USD 40.3 billion and will reach USD 304.6 billion by 2032. Between 2023 and 2032, this market is estimated to register a CAGR of 26%.

Contactless stays refer to the segment of the hospitality industry which provides accommodation options with minimal physical interaction between guests and hotel staff. Contactless stays can include a wide range of accommodations from self-service apartments and vacation rentals to hotels that have implemented digital check-in and keyless entry systems.

The market for contactless stays has grown significantly in the past years with many hotels and vacation rental companies adapting their offerings to meet the demand. Many companies are investing in technologies to enhance the guest experience like mobile apps which allow guests to check in and access their rooms without interacting with hotel staff. This type of accommodation has become increasingly popular because of the COVID-19 pandemic and the need for social distancing and safety measures.

Note: Actual Numbers Might Vary In The Final Report

Key Takeaways

• Market Size and Growth Projection: The global contactless stays market is expected to experience significant growth, reaching USD 304.6 billion by 2032, with a projected CAGR of 26% during the forecast period.
• Driving Factors: The demand for contactless stays is primarily driven by the need for convenience, safety, security, personalization, and innovation, with the COVID-19 pandemic playing a significant role in accelerating this trend.
• Restraining Factors: Despite the market’s growth, challenges such as infrastructure limitations, guest preferences, security concerns, and technical issues with contactless technologies are hindering its full potential.
• Accommodation Type Analysis: Vacation rentals are the leading segment, offering flexibility for implementing contactless measures, followed by apartments, catering to guests seeking a private and secluded environment.
• Technology Used Analysis: Keyless entry systems are the most prominent, offering security and streamlined processes, while mobile check-in and check-outs are also gaining traction, providing guests with a seamless and convenient experience.
• Booking Channel Analysis: Online travel agencies (OTAs) dominate the market, embracing contactless technologies for a smoother booking experience, followed by direct bookings, offering a more personalized and tailored approach.
• Opportunities: Opportunities in the market include expansion into new markets, integration with smart home technologies, and promoting sustainability and health and wellness initiatives to cater to changing consumer preferences.
• Trends: Self-check-in, contactless payments, digital keys, emphasis on hygiene, and the growing popularity of vacation rentals are some of the prevailing trends shaping the contactless stays market.
• Regional Analysis: North America leads the market, driven by technological advancements and a robust hospitality industry, followed by the Asia Pacific region, which is witnessing rapid growth due to increasing demand and technological innovation.
• Key Market Players: Major players such as Marriott, Hilton, and AccorHotels hold significant market shares, while home-sharing platforms like Airbnb and Booking.com are gaining prominence, particularly in the vacation rental segment.

Driving Factors

Convenience, Safety and Security, Personalization, and Innovation Drive the Market Growth of Contactless Stays Market.

The factors which drive the growth of the contactless stays market include the COVID-19 pandemic. It has been a major driver for the contactless stays market because guests have become increasingly concerned about reducing contact with others and reducing the risk of infection. Contactless stays provide guests with a more convenient and efficient experience as they can complete tasks like check-in, check-out, and payment without the need for face-to-face interaction with staff.

Contactless technologies like keyless entry and touchless payment provide guests with a greater sense of safety and security as they can limit their exposure to germs and minimize the risk of theft or fraud. Personalization allows guests to personalize their experience through the use of mobile apps and other digital platforms which can provide guests with personalized recommendations and tailored experiences.

Sustainability in contactless stays as they can minimize the need for paper and plastic materials. Also, minimize energy consumption through the use of smart technologies. Ongoing innovation in contactless technologies and solutions is helping to improve the guest experience and drive growth in this market. These drivers are expected to continue to fulfilling in the contactless stays market as travelers continue to prioritize safety, convenience, and personalized experiences in their travel decisions.

Restraining Factors

Infrastructure, Guest Preferences, and Security Concerns are Some Restraints for Contactless Stays Market.

Contactless stays also have some restraints in the global market which affect the growth of the contactless stays market. The factors include the cost of contactless technologies being slightly higher, particularly for small and independent properties which may not have the resources to invest in these solutions.

Contactless technologies require reliable and robust internet connectivity, which may be a challenge for properties located in remote or rural areas. Some guests may still prefer traditional face-to-face interactions with staff. Contactless technologies can be susceptible to technical issues like system downtime or software glitches which can impact guest experience and damage the property’s reputation. Additionally security concerns around the storage and use of guest data.

Accommodation Type Analysis

The Vacation Rentals Type Segment is The Most Lucrative Segment in The Product Type Contactless Stays Market.

Based on accommodation type, the market for contactless stays is segmented into hotels, resorts, vacation rentals and apartments. Among these types, the vacation rental segment is the most lucrative in the global contactless stays market, with a projected CAGR of 26.2%. The total revenue share of formulation development type contactless stays is 38.5% in 2022.

Owing to vacation rentals are generally managed and handled by individual owners or small property management companies, which allows for more adaptability and flexibility to implement contactless check-in and other safety measures. Additionally, vacation rental platforms like Airbnb have been quick to adopt new safety and hygiene measures to address the pandemic’s challenges.

The Apartments Accommodation Type Segment is Expected to Grow in the Projected Period in Contactless Stays Market.

Followed by the apartments accommodation type, which accounted for the fastest-growing type segment in the contactless stays market, and its estimated market share is 24.5% in 2022. Owing to they offer a more private and secluded environment, and guests can usually check in and out without any direct contact with staff or other guests. Additionally, these accommodations often offer amenities like a fully equipped kitchen and laundry facilities, which can be particularly for travelers who want to limit their exposure to others.

Technology Used Analysis

The Keyless Entry Segment Accounted for the Largest Revenue Share in Contactless Stays Market in 2022.

Based on the technology used, the market is segmented into mobile check-in and check-outs, keyless entry, and touchless payment. Among these, the keyless entry system segment is estimated to be the most lucrative segment in the global contactless stays market, with the largest revenue share of 48.6% and a projected CAGR of 27.3% during the forecast period.

These systems use mobile devices, cards, or other wireless technologies to allow guests to unlock their room doors without having physically interact with the front desk agent or use a traditional key. It provides a number of benefits for both property owners and guests which include security, streamlined check-in and check-out processes, and the ability to remotely monitor access to the property.

The Mobile Check-In and Check-Outs Segment are Expected to be the Fastest Growing Application Segment in Contactless Stays Market.

The check-in and check-outs segment is projected as the fastest growing technology used segment in the contactless stays market, with a revenue share of 30.5% in 2022, and registering a CAGR of 26.6% from 2022 to 2031. Owing to mobile check-in and check-outs provide additional opportunities for guest to limit their contract with others while still enjoying the seamless and convenient experience.

Booking Channel Analysis

Online Travel Agencies Hold the Significant Share of the Booking Channel Segment in the Contactless Stays Market.

Based on booking channels, the market is divided into online travel agencies, direct bookings, and travel agents. Among these booking channels, online travel agencies (OTAs) are dominant in the end-user segment in the contactless stays market, with a market share of 51.2% and a CAGR of 27.8.

This is due to it being quick to adopt new contactless technologies, like mobile check-in, keyless entry, and touchless payment options. These technologies help to make the booking and stay experience more seamless and convenient for guests.

Direct Bookings is Identified as Fastest Growing Booking Channel Segment in Projected Period.

Direct bookings are also an important booking channel segment in the contactless stays market and it is expected to grow faster in the direct bookings segment in the contactless stays market with a CAGR of 26.3% and market value is 26.8%. This allows guests to book directly with the property owner or management company through the property’s website. This system doesn’t need any intermediaries like travel agents or online travel agencies. Direct bookings provide guests with the flexibility to communicate directly with property owners which led to a more personalized and tailored experience.

Key Market Segments

Based on Type of Accommodation

• Vacation Rentals
• Apartments
• Hotels
• Resort
• Hostels

Based on Technology Used

• Keyless Entry
• Mobile Check-In and Check-Outs
• Touchless Payment
• Other Technologies

Based on Booking Channel

• Online Travel Agencies
• Direct Bookings
• Travel Agents
• Other Channels

Opportunity

Expansion into New Markets, Integration with Smart Home Technologies, Health, and Wellness Creates Opportunities in Contactless Stays market.

The contactless stays industry is also boosted due to the COVID-19 pandemic, and technological advancements. There are some opportunities for the contactless stays market includes, including expansion into a new market as the contactless stays market is primarily focused on hotels and resorts, but there is an opportunity for expanding into new markets like vacation rentals, apartments, and other forms of accommodation.

Contactless stays can integrate with smart home technology, allowing guests to control features like temperature, lighting, and entertainment through mobile devices. Contactless technologies can be used to enhance personalization and create more tailored experiences for guests like recommending local activities. Contactless stays can be leveraged to promote sustainability by minimizing the need for plastic materials, and paper, and reducing energy consumption. Health and wellness as the COVID-19 pandemic has highlighted the importance of health and wellness travel, as contactless stays can be used to promote a healthier and safer travel experience for guests.

Trends

Self-Check-in, Contactless Payments, and Digital Keys are Some Recent Trends in CONTACTLESS Stays Market.

Rise of self-check-in as it becomes a popular option for guests who want to avoid contact with others. Hotels and vacation rentals are now offering self-check-in options to minimize physical interactions with staff. Contactless payments also become the preferred mode of payment for many guests as it eliminated the need for physical contact during check-out.

Many hotels are now offering digital keys which allow guests to enter their rooms without having to interact with the staff. Hotels are using mobile apps to provide guests with information about their stay. Emphasis on hygiene and cleanliness as hotels are placing a greater emphasis on hygiene and cleanliness, which includes an increase in cleaning frequency. Growing popularity of vacation rentals as travelers who want to avoid crowded hotels have more control over their environment.

Regional Analysis

North America Accounted for the Largest Revenue Share in Contactless Stays Market in 2022.

North America is estimated to be the most lucrative market in the global contactless stays market, with the largest market share of 40.6%, and is expected to register a CAGR of 27.5% during the forecast period. Owing to the region having a high level of technological innovation and a strong hospitality industry. The pandemic also accelerated the shift towards contactless stays in North America as many hotels and vacation rentals are adopting contactless technologies to meet the needs of travelers.

APAC is Expected as Fastest Growing Region in Projected Period in Contactless Stays Market.

Asia Pacific is expected as fastest growing region in the contactless stays market with a CAGR of 25.8% and a market value of 25.5%. Owing to its large population and growing middle class, which drives the demand for travel and contactless solutions. Additionally, countries like Japan and China have been at the forefront of technological innovation which is likely to lead to the adoption of contactless solutions in the hospitality industry.

Note: Actual Numbers Might Vary In The Final Report

Key Regions and Countries Covered in this Report:

• North America
  • The US
  • Canada
• Europe
  • Germany
  • France
  • The UK
  • Spain
  • Italy
  • Russia
  • Netherland
  • Rest of Europe
• APAC
  • China
  • Japan
  • South Korea
  • India
  • Australia
  • New Zealand
  • Singapore
  • Thailand
  • Vietnam
  • Rest of APAC
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Rest of MEA

Key Players Analysis

In terms of market share major hotel chains like Marriott, Hilton, and AccorHotels hold significant shares in the market. Whereas home-sharing platforms like Airbnb and Bookings.com also gaining ground, particularly in the vacation rental segment of the market. The COVID-19 pandemic has accelerated the adoption of contactless stays leading to a shift in market share toward players who have implemented contactless features and safety measures in their offerings.

Market Key Players

Listed below are some of the most prominent contactless stays industry players.

• Airbnb.co.in
• Marriott International
• Hilton Worldwide Holdings Inc.
• Booking.com
• Expedia Group
• OYO Rooms
• AccorHotels S.A.
• Agoda.com
• Other Players

Recent Developments

• In 2021, the adoption of contactless technologies in hospitality like Common Pass and IATA Travel Pass became more widespread to facilitate contactless travel.
• In 2021, Airbnb launched a new feature called “Flexible Dates” which allows guests to search for properties based on flexible travel dates, making it easier to find contactless stays.
• In 2021, The adoption of contactless technology in hotels continued to accelerate as more properties implemented mobile check-in, digital keys, and contactless payments.

Report Scope