What is the AI in CRM Market?

The AI in CRM (Customer Relationship Management) market involves the integration of artificial intelligence technologies, such as machine learning and natural language processing, into CRM systems to enhance customer interactions, improve data analysis, and automate processes.

How big is AI In CRM Market?

The Global AI In CRM Market size is expected to be worth around USD 48.4 Billion By 2033, from USD 4.1 Billion in 2023, growing at a CAGR of 28% during the forecast period from 2024 to 2033.

What are the key drivers for the growth of the AI in CRM market?

Key drivers include the increasing focus on customer engagement, the need for personalized customer experiences, and the demand from small and medium-sized enterprises (SMEs) for scalable and efficient CRM solutions.

Which industries are the primary users of AI in CRM?

AI in CRM is widely used across various industries, including BFSI (banking, financial services, and insurance), healthcare, retail, IT and telecommunications, and media and entertainment.

Who are the leading players in the AI in CRM market?

Leading companies in the AI in CRM market include Salesforce Inc., Microsoft Corporation, Oracle Corporation, IBM Corporation, SAP SE, Zendesk Inc., Adobe Inc., C3.ai Inc., Zoho Corporation, Genesys, Freshworks Inc., Pegasystems Inc., Other Key Players.

Which regions are leading the adoption of AI in CRM?

North America is currently the leading region for AI in CRM adoption, followed by Europe and the Asia Pacific. The rapid adoption of digital transformation and advanced technologies drives this trend in these regions.

AI In CRM Market Size, Share, Trends

Global AI In CRM Market By Component (Software, Services), By Technology (Machine Learning (ML), Natural Language Processing (NLP), Other Technologies), By End-Use Industry (BFSI, Retail & E-commerce, IT & Telecommunications, Healthcare, Manufacturing, Other End-Use Industries), Region and Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends and Forecast 2024-2033

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