Business Description

Genpact Ltd. specializes in outsourcing and shared services, business process management, and information outsourcing. It provides services such as mortgage origination, servicing, compliance, monitoring, wealth management operation support, reporting, monitoring, and end-to-end IT services. It provides application development and maintenance, managed financial crime support, consulting, and reporting. It also provides customer experience and risk management. HMS focuses on the Industrial Internet of Things, user experiences, order supply chains management, data engineering, as well risk management.

Key Financials

Revenue (US$ Mn):

• Genpact Ltd.’s annual revenue for 2020 was US$ 3,709 Mn, a 5.34% increase from 2019
• The annual revenue generated by Genpact Ltd. in 2019 was US$ 3,521 Mn
• At a 9.65% increase from , Genpact Ltd.’s annual revenue of US$ 3,001 Mn was indexed in 2018
• Genpact Ltd. generated total revenue of US$ 2,737 Mn in 2017

Operating Income (US$ Mn):

• US$ 463 Mn was the operating income generated by Genpact Ltd. in 2020
• Genpact Ltd.’s operating income for 2019 was US$ 437 Mn, a 14.1% increase from 2018
• From 2017’s operating incomes, Genpact Ltd. registered a 14.67% increase in 2018, amounting to US$ 383 Mn
• An operating income of US$ 334 Mn was generated in 2017 by Genpact Ltd.

Net Income (US$ Mn):

• Genpact Ltd.’s net income for 2020 was US$ 308 Mn, a 0.98% increase from 2019
• The net income generated by Genpact Ltd. in 2019 was US$ 305 Mn
• At a 7.66% increase from , Genpact Ltd.’s net income of US$ 281 Mn was indexed in 2018
• Genpact Ltd. generated a net income of US$ 261 Mn in 2017

Operating Margin %:

• 13% was the operating margin generated by Genpact Ltd. in 2020
• Genpact Ltd.’s operating margin for 2019 was 12%, a -3.13% decrease from 2018
• From 2017’s operating margins, Genpact Ltd. registered a 4.92% increase in 2018, amounting to 13%
• An operating margin of 12% was generated in 2017 by Genpact Ltd.

Gross Margin %:

• Genpact Ltd.’s gross margin for 2020 was 35%, a 0% decrease from 2019
• The gross margin generated by Genpact Ltd. in 2019 was 35%
• At a -6.49% decrease from , Genpact Ltd.’s gross margin of 36% was indexed in 2018
• Genpact Ltd. generated a gross margin of 39% in 2017

SWOT Analysis

Strengths

Client Base and Operational Network

Genpact’s large client base and distributional reach enhance sales and business presence. Genpact serves clients in financial services, banking, automation, energy, hospitality, and healthcare. It served more than 700 clients in 30 different countries as of December 2019. It sells products and services through its global relationships with managers and business development teams. It has 86 delivery centers across 20 countries, including Australia, China, Costa Rica, and Hungary.

The company’s revenue from GE’s business units, such as healthcare, industrial finance, corporate, renewables, and power, was US$459 Million in FY2020. Other clients received US$3,250.5 million. Genpact’s client list also includes one-fourth of Fortune Global 500 companies such as Bayer, Aon, and AXA. Dentsu. AstraZeneca. Heineken. Hitachi. Novartis. Konica Minolta. Synchrony Financial. Santander.

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